Help & FAQ
Everything you need to know about choosing, enquiring and visiting. Can’t find your answer? Call us — we’re happy to help.
Ordering & enquiries
How do I order from Annapoorna?
Add the sweets, savouries or gift boxes you would like to My Selection and send us an enquiry by email, or simply call us. Our team confirms availability and arrangements with you directly — there is no online checkout or payment.
Why don’t I see prices online?
This website is a catalogue to help you choose. When you enquire or call, our team shares current details and confirms availability for the items you select.
Is my selection an order?
No. My Selection is a list of items you’re interested in. When you send it, it becomes an enquiry — Annapoorna confirms availability and arrangements before anything is prepared.
What happens when I press “Prepare Email Enquiry”?
Your email app opens with your details and selection already written out to info@annapoorna-sweets.com. Review it and press send in your email app. If nothing opens, use “Copy Summary” and paste it into any email or message.
Products & ingredients
Can you tell me the ingredients or allergens?
Yes — please ask before you order, especially if anyone has an allergy. Recipes can change, so our team will confirm the current ingredients and allergen information for the items you choose.
Do the photographs show exactly what I’ll receive?
Photographs show the sweets and boxes as they are typically presented. Shapes, garnishes, plates and box contents can vary — we’ll confirm details when you enquire.
Can I ask for a sweet that isn’t listed?
Of course. Mention it in your message or call us — the counter changes, and we’ll tell you what we can offer.
Gifting & larger orders
Do you prepare gift boxes for festivals, offices and functions?
Send us a gifting enquiry with the occasion, the approximate number of boxes and your preferred date, and we will confirm what can be arranged.
Can box contents be chosen?
Tell us your preferences in your enquiry. Contents follow what’s available on the day, and we’ll confirm the final selection with you.
Visiting & collection
Can I collect from the shop or arrange delivery?
Let us know your preference when you enquire. Collection from our Hor Al Anz shop and any delivery arrangements are confirmed by Annapoorna for each enquiry.
Where is the shop?
We’re on Abu Baker Al Siddique St in Hor Al Anz, Dubai. Open directions in Google Maps.
What are your opening times?
Please call +971 4 297 7720 to check timings before you visit.
Still have a question? Call +971 4 297 7720 or email info@annapoorna-sweets.com.
